Payment and delivery

Payment and delivery


Payment methods

VIA Bank wire transfer

After placing an order you will be contacted by our sales representative about the availability of products and provided with an Invoice for making the payment. After we receive the payment in our bank account, we send out the order to the provided delivery address. Invoice original will be provided upon receiving the order.

Product delivery

he cost of delivery of products to an address other than the Seller's trading venue is determined by the selected carrier's rates for the ordered products. When ordering a product, the Buyer has the right to familiarize with these delivery rates.

Within one to three (1-5) business days after the Seller has received payment for the ordered products, the Seller prepares the order for delivery to the Buyer. When the order is ready for delivery, the Seller informs the Buyer by sending a notice to the Buyer's email and/or telephone number. (If the Buyer and Seller do not have a prior written or other type of Buyer's consent for longer delivery terms).

The order is considered finished when the goods are handed over to the Buyer and the Buyer has signed a document (invoice etc.) for receipt of the goods.

If the Buyer wants to cancel the order or make changes to it, it can be done before the Seller has sent out the order. In this case, the Buyer must contact the Seller by e-mail: info@se-pro.eu, indicating the exact date and number of the order, as well as specifying the particular changes or the need to cancel the order.

Seller reserves the right not to supply the order if the Seller fails to contact the Buyer by telephone or e-mail indicated by the Buyer.

If the carrier of the goods cannot meet the Buyer at the address indicated on the order, the delivery cost paid, if any, will not be refunded.

The buyer is responsible for providing accurate and complete delivery data. If a re-delivery or delivery to another address is required, charges may apply for this service.

 

Refund policy

 

A buyer who is a consumer, in accordance with the definition provided in the Consumer Rights Protection Law, may exercise the right of withdrawal and, within fourteen (14) days, cancels the goods purchased from the se-pro.lv Internet Store and return it to the Seller.

 

The term of exercise of the right of withdrawal shall count from the day the Buyer or a third party other than the carrier indicated by the Buyer as the recipient of the goods has acquired the goods in possession.

 

The Buyer returns the item to the Seller in its original packaging, in the same package as it was received, along with the accompanying documents of the goods - the guarantee voucher (if issued), the package leaflet and other documents relating to the goods.

 

The Buyer's direct costs related to the return of the item/-s are covered by the Buyer.

 

If the buyer wants to use the right of refund, please immediately notify our SE-PRO.LV administration by e-mail: info@se-pro.eu or call us +371 29267944 - stating the order date and invoice number.

 

When a client uses his right to make a refund, payment for the delivery of goods that have already happened, will not be refunded.

Ordering options

 

On SE-PRO.LV, you can place orders:

by using www.se-pro.lv online store

by contacting us through e-mail: info@se-pro.eu

How to place an order using the SE-PRO.LV online store?

To find your product/-s of interest, select it from the main menu or the search window at the top of the screen.

Put the products in your shopping cart by using the "Buy" button.

In the upper right corner are shown total quantities and the total value of your shopping cart.

Once you have collected all your products of interest in your shopping cart, push the "Check Out" button.

Fill out the required fields, select a payment method, and click the "Confirm my order" button.

If all fields are filled correctly, it will display that the order has been accepted and you will receive a confirmation e-mail.

After the order is submitted, our system will send the order products to the responsible warehouse.

After collecting the needed information, our system will inform you about product availability via e-mail.


The order will be then processed according to your choice in the product availability form.

You will receive a notification once the order will be sent out to your address/ prepared for pick-up.

You can learn more about how orders are processed here.


 For products that are not in our or our supplier warehouses and need to be ordered specially for you, it is required for you to make a pre-payment of 50-100% in advance.


 Orders are processed only in our working hours:

Weekdays - 09:00 to 17:00 (GMT+2)

Saturday, Sunday - Closed